Privacy Policy

Last updated: January 2024

Introduction

glide-shock ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website glide-shock.com or use our services.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access our website or use our services.

Information We Collect

We collect information that you voluntarily provide to us when you:

• Fill out contact forms on our website
• Request quotes for our services
• Subscribe to our newsletter
• Communicate with us via email or other channels

This information may include:

• Name and contact details (email address, postal address)
• Information about your garden and service requirements
• Payment information when you book services
• Any other information you choose to provide

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including:

• IP address and general location data
• Browser type and version
• Operating system
• Pages visited and time spent on pages
• Referring website addresses

How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and provide requested services
• Process payments and manage bookings
• Send you service-related communications
• Improve our website and services
• Comply with legal obligations
• Send marketing communications (with your consent)

Legal Basis for Processing

We process your personal data based on:

• Your consent where you have given it
• The necessity to perform a contract with you
• Our legitimate business interests
• Compliance with legal obligations

Data Retention

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Typically, we retain customer data for seven years following your last transaction with us.

Your Rights

Under data protection legislation, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict processing of your data
• Data portability
• Withdraw consent at any time

To exercise any of these rights, please contact us using the details provided below.

Third-Party Disclosure

We do not sell, trade, or otherwise transfer your personal information to outside parties except as described in this policy. We may share your information with:

• Service providers who assist us in operating our website and business
• Professional advisors such as accountants and lawyers
• Authorities when required by law

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is completely secure, and we cannot guarantee absolute security.

Cookies

Our website uses cookies to enhance your browsing experience. For detailed information about the cookies we use, please see our Cookies Policy.

Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page and updating the "Last updated" date.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

glide-shock
47 Greenfields Way
Guildford, Surrey GU2 8PL
Email: [email protected]